A:You can contact us by Email at[email protected]. You can reach us at 314-583-4816. Our customer service phone hours are from Monday - Friday 4:00pm- 3:00pm CST.
Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, /debit cards as well as PayPal.
Q: Will my order be processed securely?
A: We accept orders online through a secure ordering system, which uses industry-leading Secure Socket Layering (SSL) encryption to process all orders. When ordering at our store, your information is transmitted securely over the Internet in encrypted (scrambled) form so that it cannot be accessed by unauthorized third parties.
Q: What is Your Privacy Policy?
A: Sensational Diva Boutique takes your privacy seriously. We do not sell, lease or rent any of your personal information to any outside parties. Your information is stored securely and may be used internally by our company for contacting you regarding an order placed.
We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies please email us at [email protected].
Q: When should I expect my items to arrive after my order is placed? How do you ship your items? What is your Shipping & Handling Charge?
A: Most orders are shipped same day but occasionally, order processing time may take up to 1 to 2 business days. If you choose USPS Priority Mail ($8.95), normal delivery time will take approximately 2-3 business days. All orders shipped via Fedex 2nd Day ($17.95) will arrive in 2 buisness days. Order shipped via Fedex Next day Air will be delivered the next business day. At this time we do not ship international but will do so in the near future. Again, please allow 24 hours for your order to be processed although most orders are shipped SAME DAY!
Delays may occur for products on back order, in limited availability or on special order. Orders placed on weekends or holidays are processed on the next business day. Contact us by email or by phone if you have any questions or comments regarding your order status.
Q: My order has shipped but I still can't track it. How can I find out where it is? A: Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please send us an email at [email protected]
Order Cancellation
You may cancel your order as long as your order is still in process. Once your order has been shipped, orders cannot be canceled. Refunds will only be given as STORE CREDIT. Please allow up to 5 business days to process the order cancellation.
Returns
All sales are final. If you are not satisfied with your purchase please return the item within 5 business days of the delivered date. There will be up to a 20% restocking fee, unless the return is for but not limited to, defective, broken, or wrong items shipped.
All refunds are STORE CREDIT ONLY. No Exceptions.
NOTE:
1. You must request an RMA (return merchandise authorization) number within 5 business days of receipt before making a return: To request an RMA number please Email us at [email protected]. Please be sure to let us know in your email: (1) Which item you would like to return. (2) Why you want to return it. The RMA number, once received, must be written in a conspicuous place on the copy of your packing slip.
2. Please note: For a return to be accepted for store credit, items must be in their original purchase condition, including the original product packaging and all accessories. Any item that you received with tags attached must be returned with those tags intact.
3. For any returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or delivery refusal, you will be issued a store credit for the amount of the purchase, minus original shipping cost and return shipping cost, as well as up to a 20% restocking fee.
When returning the items please return by USPS only, (SHIPPING FEE FOR RETURN ITEMS WILL NOT BE GIVEN FOR ANY OTHER METHODS) pack all items in one package box and have the following items inside the return box:
Please have all items in the original packaging
Please print out copy of the RMA receipt
Please provide copy of the invoice indicating which items are being returned
Please indicate the reason(s) for return
Please note that shipping fee will not be credited for return items.
The postmark date for the return should not exceed a week from the date the RMA, (return authorization number) , was issued, otherwise the return shall be considered late, and the authorization will be voided. Returns made without obtaining a RMA number will not be accepted. Return Label/Call Tags are not provided.